Originally Posted by
keeton
I wouldn't blame the whole Marriott chain on the basis of one Courtyard employee.
Maybe I am just lucky but in my last few Marriott stays (Ren Walnut Creek, SF Marquis, Marriott Dayton, Marriott Cincy North) I have found the front desk staffs to be universally outstanding - almost like the good ol' days!
Thats just the last stay
I have them going back for the last 6 stays
e.g. the stay before
check in at the newark, new jersey courtyard
give a $50 BB, it says residence inn on the front (where it was earned)
line 1 on the back says its good at any marriott except execstay
check in agent cant figure it out
the next day i get a call from the front desk
they say it cant be used
i tell them to turn it over and read the directions
get a call an hour later
they tell me it cant be used
so i call and talk to the manager
(or someone who said they were the manager)
they say they will take care of it
manager calls me back
says it cant be used because it says residence inn on the front
so at checkout icall the manger
he apologixes since his staff cant read directions
unfortunatly i have even more stories of ignorance