The first time I thought it was a fluke, but now I'm beginning to wonder.

I attained Gold status about 2 months ago. Six weeks ago, before I recieved my new card I checked into a Marriott property, and was told that I was NOT gold..."It says right here you've only had 18 nights, and you need 50 for Gold". 18??!! I explained that I had been on the website earlier that morning and my 52 nights & Gold status were correctly listed. "Sorry" was the answer.

I blew this off...after all it had only been two weeks, and perhaps their systems only download periodically.

Monday, 6 weeks later, I called the 800 reservation number to reserve a room and was told by the phone agent "Ahhh...I see you have Silver status!". "No, I'm Gold." I said. He protested "Well Sir our systems show you only as a Silver...it takes 50 night for Gold status". (I KNOW!!!!) "Well", I said jokingly, "I got your number off of the back of my shiny new Gold card!"......pause.....
"You will have to take that up with the desk clerk when you check in". I did, and was given Gold priveledges.

Whats the deal here? Why do Marriots's internal databases seem to be so far out of sync with one another? I'd like to meet the DBA running the show at Marriott and teach him how real systems should be designed!

PF