Originally Posted by
wcj1
Bought my 7-day from Hudson News in GCT on Thursday, used it several times, rode the M104 to Columbus Circle on Saturday morning. When we went into the subway later, it would not swipe. After I tried it on the 2nd turnstile, I had a bad feeling. The agent at the booth could see that it was a 7 day and that I started using it on Thursday, but could not do anything to fix it. Said the M104 probably demagnetized it because they do not clean the readers on the buses. I mailed it in with the form and we'll see what happens.
To add my data point:
* Bought my 7-day card late in the day on 9/3 for $27
* Card died the morning of 9/5. Got a damaged card form from a booth and mailed in that afternoon with my receipt from Hudson News. It has to be postmarked within a few days and that was the Labor Day weekend, but I added a note about that on the form.
* Called the first week or two in October to ask and they said they were backlogged and still processing requests from August.
* On 10/24 received a check for $23.16. So while I had technically used it on 2 days and had just started my 3rd, they gave me a refund for 6 days.
I am happy with the outcome. Although for future trips, I might stick more with 1-day passes and pay per ride as it was extremely frustrating when it all happened. I wish they would just go RFID throughout the system, although I still need to mail in my flaky SF TransLink card.
BillJ