Have to second that emoticon ^^^^ just had an exceptionAAl BE agent help with a BX1A award that figured out how to book an open-jaw round trip with an open dated return that allows me later to make the one date change to a flight which will be beyond the one year ticketing date; all without having to pay the $150 change fee as long as it is the only change I attempt to make. She made copious notes in the record, I was on with her while she read them to me, and really went out of her way to assist on such a weird ticketing request.