FlyerTalk Forums - View Single Post - Consolidated "Points Posting Problems: Points Missing, Delayed or Not Posting" thread
Old Oct 25, 2009 | 8:23 am
  #225  
spineangel
 
Join Date: Sep 2008
Location: Alcatraz
Programs: CO-PLT,Hilton Diamond, Hyatt Diamond, SPG Platinum, Marriott Silver, AA ex Platinum, Avis 1st
Posts: 544
Found out after speaking with a Diamond Honors rep that when you get upgraded to a suite, that has adjoining rooms, and seperate room numbers, that when the property reports your stay to Honors their computer cannot give credit for two rooms on the same night and kicks everything out. The same thing happens when you reserve and pay for two seperate rooms on the same night. They said you have to wait till you see that stay on your "hotel Summarys" page on Hilton.com and then call in and they will manually fix it
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