FlyerTalk Forums - View Single Post - Reservation pages revamped (was: Anybody seen the new swabiz features?)
Old Oct 25, 2009 | 8:19 am
  #83  
Firewind
All eyes on you!
15 Years on Site
 
Join Date: May 2006
Location: BOS and ...
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Posts: 9,961
Originally Posted by nsx
Southwest really needs to hire ftnoob. Maybe they think they can't afford to, but I'm thinking they can't afford not to. @:-)
+1 (again). Moreover, it seems to me that ftnoob's offerings are worth a hell of a lot to Southwest in the meantime. Wow.

OK. That said, I've been having one devil of a time with the site since, I think, Wednesday. The night I had my first wait and "We'll call you back" when calling reservations. A propos of the JetBlue 10/31 $31 sale, I was looking to get back home on Southwest. Anyway, it was late that night, and the chances were greater that it was me. But the same problems are here this weekend, and I've had the time to record some issues.

One more preamble. I'm not nearly at ftnoob's or SWAVictor's level. As I am about to demonstrate so well. Somewhere along the spectrum between the Kettles and them. And I want to note that when I've had some of the repeated problems that follow, one of my remedies was to clear my cache, including using what I consider to be my most thorough cleaner available, CCleaner, formerly known as CrapCleaner. And then I started all over again, logging in etc. I also never dawdled before encountering, "Your account session has expired..."

Trying to book a revenue flight:

I first logged into MySouthwest. Definitely. Three cycles. When trying to identify TTF while booking, I kept getting, after entering the words and clicking for the next page, "The time allowed to enter security check solution has been exceeded. Reference number 100082-7715". I saw, the last cycle, that in the top right corner of that page it indicated I wasn't logged in. When I clicked on that link, it turned out that I was still logged in. Not fun to repeat the steps to get to the payment choice page again. And I got some very strange security check solution words. Not non-words, but, "harelips" and "Labes in Germany".

Trying to book a Rapid Reward:

My Southwest Login => Account Snapshot page. I clicked on Looking to use an award? => I clicked on Use Southwest SeatFinder => Plan Trip (red title) page. I entered cities and date for a one way. Clicked on Go to next step - select travel dates. (Logic problem - I selected dates on this page) => Error window. "What happened? Your account session has expired. Return to login page. Reference number 540995-1972" I clicked on the link to return to the login page. It returned me to the page with the panel about Secure Flight. I was already/still logged in. I clicked on the "Use Southwest Seatfinder" link in the panel next to it. This time I got the calendar directly, instead of the page where I had entered my cities and date. I think my date was already highlighted - I mean the one I had chosen the first cycle. It was definitely November. With date chosen, I clicked on "Go to next step - select flight" => "Your session has expired. Go back to Login Page" When I clicked on the link to go back, I was already/still logged in. I clicked on Southwest Seatfinder. => On "Plan Trip" page, it required that I enter the cities and date again. I entered cities and date. Click. => Landed on Select Flight page. I selected a flight. Clicked on "Go to next step - Price>>" => "Session expired. Return to login page." I clicked on the link to return to the login page. I was still logged in.

I quit. And called.

We are blessed by SWAVictor, ftnoob - and the FTers who submit their experiences - here. But we are in the midst of an elite class because of them. Are problems with booking Rewards pervasive this week? I think - fatigued, I admit - that I can say that I could not book a freebie online. What of the Kettles? I suppose it's likely that the masses of my ilk, and those more in the dark, are more inclined to book over the phone, anyway.

SWAVictor, I am submitting these experiences as input, and NOT asking for a response. Honestly. The questions above are rhetorical. I did solve my problems on the phone. I was the other night, and am today, willing to wait until the bugs are out. So, as they say on the TJ's commercials, "Thanks for listening".
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