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Thread: Am I wrong?
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Old Jul 27, 2001 | 2:22 pm
  #9  
Phil
 
Join Date: Oct 1999
Location: Allentown, PA USA
Programs: Northwest-millionair; Marriott, lifetime gold
Posts: 578
They should have handled this differently, and it is well worth speaking to the general manager. Speak to him/her, however, when you have calmed down and can do so in a calm, smiling way. Ask for some specific compensation for your "major inconvenience".. i.e. 5,000 Marriott points, one free night, etc.
Meanwhile, keep in mind that you won't survive well as a road warrior if you let this stuff get inside you. There are a l ot of these desk clerks out there, in every hotel chain. I think they transfered there from some of my favorite airlines.
Phil is offline