We had binoculars stolen from our room at a Holiday Inn in Corpus Christi and got absolutely nowhere with them. They kept referring to the theft as "our misplacing them" but they were on the table when we went to dinner, the maid came in to clean what had not been cleaned the first time (so maybe a little resentful??), and the binoculars were gone when we got back. Tough cookie. I wrote everyone and still had no response so I just don't stay at Holiday Inn anymore. Your choice also. Their standard response is that you could have put your valuables in a safe. Now, who would expect dirty laundry to be a valuable??