Originally Posted by
Smart Shopper
Hyatt guarantees to provide the lowest on-line bookable rate for room reservations at Hyatt Hotels available to the general public on the Internet and their
T&C are quite specific: The rate you found on booking.com was a “Competitive Rate” in their terms and Hyatt’s Best Rate Guarantee Representative was wrong.
Reading
NJ Up in the Air’s experiences, I don’t know if he gave me a chance to close the deal, but I had act differently. Here is why:
If I like to stay at a Hyatt property on a weekend in December to earn FFN and choose Miami as my place to be, I would stay at HR Peer 66, HR Miami and HR Bonaventure. Your $ 70 Rate at HP MIA was a great catch (Hyatt Daily Rate: $ 149) I had missed (there is still one room available at the time of writing this entry). I had booked one Friday and one Sunday night at Hyatt.com and had asked Hyatt’s Best Rate Guarantee Representative to make appropriate adjustments to my rate (= $ 56). If s/he had refused to honour my claim, I had asked him/her about he name and made it clear, that one of
HP brand feature is to offer daily complimentary continental breakfast. If I was still unsuccessful, I had asked to transfer me to a supervisor. If necessary, Consumer Affairs came into play.
I always like to solve issues and not create difficulties: To book three different reservations for a three night stay I never intend to use under this given circumstances and to ask to book (three separate reservations??) one stay with reference to three reservations I made (please remember:
The Hyatt Best Rate Guarantee Representative will go to the web site where the lower rate was found and ensure it is for the same terms and conditions as the Hyattsummerfieldsuites.com, HyattPlace.com or Hyatt.com rate and for the same length of stay. If the claim qualifies, they will apply the 20% discount.) might spin the wheel to an off topic spot.
Why don’t make it plain & simple?
Did all. Supervisor was of no help -- essentially reading a script. What it came down to essentially was Hyatt stating that the way the ultimate rate one has to pay is
displayed differently -- therefore, Hyatt does not need to accept the claim.
The above position is ludicrous. Booking.com states it is only a room rate, nothing else, although it does note free cont'l breakfast -- a standard feature of all HPs -- so that is not a deal killer either.
The website makes clear that tax is not included in the rate, so not a package rate.
Essentially, they claim that Hyatt calculates the tax, whereas Booking.com does not -- it only states that the tax is not included and what the applicable tax rate will be -- so they said not acceptable -- even though if you were to purchase, the tax is calculated at the end point.
As I have stated above, it essentially boils down to Hyatt claiming that how the rate and tax is displayed is different from the way Hyatt displays it, and therefore they have no obligation to accept the claim. This penultimate statement on behalf of a supervisor at the BRG desk is, at best, ludicrous.
That is why I have requested that the head of the BRG department contact me on Monday and failing resolution I intend to contact those who SS has identified -- many thanks.
As many know on this and other boards, I have been among many of you who counsel to live within the rules, i.e., no phantom stays, no two hotels on one night, etc.
Although we have an obligation to live within the parameters set forth by GP for promotions and earning points, etc., they have an equal and like obligation to be validly guided by those very same rules -- not to make up new rules or to torture existing rules into oblivion. Unfortunately, I am all too familiar with organizations doing the latter.
This they have done with respect to Booking.com rate quotes and this must not be permitted to stand.