Ok, this is a question that's been in the back of my mind that I have to ask since it's been bothering me.

When I'm at O'Hare and United Airlines does one of it's major cancellation things, there's always this huge line that forums in front of this main agent desk where there's only 3 agents there. When something like that usually happens to me, I usually walk around until I find a booth with a lonely agent or just call United's main number.

With so many people waiting in that huge line, I've been wondering to myself. Is there some type of advantage to waiting there? It always feels like they know something I don't. Do the people in that line share interesting stories with each other?

I'm not sure why but when there's a line that forums, it seems like everyone else wants to go to that line. The bigger the line, the better.