Originally Posted by
soitgoes
Glad to hear of the change. I assume the choice is half off the rack rate for one night (and not for the whole stay)? [While losing points would mean losing points for the whole stay.]
My understanding is yes, for one night of the stay regardless of the length; however, we still have those anomalies like The Westin Casuarina in Grand Cayman where you can be liable for the entire stay. These anomalies, however, cannot be booked online. You have to call in to redeem there and so will be given the correct cancellation policy over the phone.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]