Originally Posted by
craz
a very nice offer,IMO especially after what some people got hit with when they were No-shows on the FWN stays
That policy has since been changed across the board. You can now elect to lose the Starpoints you intended to use or approximately half off the RACK rate.
On promotional awards, however, the only option is approximately half off the RACK rate since no Starpoints were used. So if this was one of those, this may be
Kevin Mitchell's only option for my assistance in this instance.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]