FlyerTalk Forums - View Single Post - Consolidated "Points Posting Problems: Points Missing, Delayed or Not Posting" thread
Old Oct 22, 2009 | 2:28 pm
  #217  
spineangel
 
Join Date: Sep 2008
Location: Alcatraz
Programs: CO-PLT,Hilton Diamond, Hyatt Diamond, SPG Platinum, Marriott Silver, AA ex Platinum, Avis 1st
Posts: 544
Missing Honors points

Just discovered the third time in the last week, I did not get credit on my honors acct for stays. Hilton.com shows the stays on my "Hotel Summarys" page, but not on the "Honors activity" page. Being the third time I caught them at this, asked for a supervisor and was told each property has a "honors manager", that must send this info to the "Honors" desk at Hilton. And that even though it is posted on the "activitity" page, does not mean it automatically goes over to the "honors" page. Asked why couldn't their computer talk to itself and make this automatic, was told they can't do this. So I asked what I could do to not have to constantly review stays and call in for proper credit? She stated that I would have to continue this, if the Honors manager at each location drops the ball. This could be a huge deal for all of us, especially right now with their 25,000 point promo program. Ridiculous!!!!!!!!!!!!!!!!!!!
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