Originally Posted by
jeff30189
Long story short, I have been a member since July 2004 and have used Hiltons sporatically since then, always presenting my card but not staying enough to worry about a balance or redemptions.
I recently created my online profile and my HHonors number shows a join date of December 2008. Clearly wrong, as I have the card to prove it and I have been using it since 2004.
Furthermore, the online statement shows no activity or points credits prior to the Dec 2008 date, again clearly wrong as I have used it for both personal and business stays since 2004.
Has anyone else had a similar problem, and if so, what is the possible recourse to reconcile the date/point issues?
I have contacted Hilton Customer Service, but I am not hopeful that they will do anything other than say "send your receipts".
Do you have any record of your stays in 2004 to 2008?
Could be that because of inactivity you lost all your points just prior to Dec. 2008 and your activity in 2008 reactivated the account. Your card would still show the earlier date but as far as the computer is concerned you "rejoined" in Dec. 2008.
Just a thought.
Just a guess.