Long story short, I have been a member since July 2004 and have used Hiltons sporatically since then, always presenting my card but not staying enough to worry about a balance or redemptions.

I recently created my online profile and my HHonors number shows a join date of December 2008. Clearly wrong, as I have the card to prove it and I have been using it since 2004.

Furthermore, the online statement shows no activity or points credits prior to the Dec 2008 date, again clearly wrong as I have used it for both personal and business stays since 2004.

Has anyone else had a similar problem, and if so, what is the possible recourse to reconcile the date/point issues?

I have contacted Hilton Customer Service, but I am not hopeful that they will do anything other than say "send your receipts".