Originally Posted by
JayPee
I recently purchased Oneworld Explorer tickets (Business Class) during the Anniversary 10% discount period. Paid for and tickets issued.
Due to business commitments I was obliged to amend the dates of travel by 1 week - no change to routing, just dates! This was done shortly after the Anniversary 10% discount offer expired/
I was horrified when TA informed me that according to CX I would forfeit the 10% discount and therefore had to pay the difference before tickets would be reissued.
This appears to be completely contrary to the the Oneworld Technical Rule Sheet:
Pleased to say that after an extended exchange of letters between myself, Oneworld and CX, I have now received a refund of the additional 10% imposed. Without elaborating too much, it would appear that there was an acceptance that the so-called IATA regulations and the xONEx rules at the time were conflicting and caused confusion, as did treatment of similar situations by other member airlines.
Always nice to have a happy ending, but what a long drawn-out process that at least avoided a the Small Claims Court in HK.