Just to drop a note that the management of the property will be contacting the OP within the next few days regarding this incident.
I would also advise that this is a situation where there are two different claims involved between the OP and the property.
Currently, I would like to thank the OP for his kind patience with regards to this matter and to continue providing assistance to my colleague Rachel so that the issue can be resolved as soon as possible.
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Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd