This thread hits a nerve. I checked in to a Residence Inn last night. The same hotel upgraded me last week. This week, they told me they didn't have any room upgrades. I checked the web site and called the 800 number, an upgraded room was available.

Marriott guest relations called the hotel; he was told by the night clerk that "he was not allowed to do upgrades."

What a crock. Great way to inspire loyaly from a guest who spent thousands of dollars with Marriott last year. If anyone from Marriott's reading this and wondering why their frequent guests are deserting to Starwood and Hilton in droves, this might serve as a pretty good illustration.

I'm a Platinum, by the way. Never once, not a single time, ever, received an upgrade when I was a gold (or what was called "black" a couple of years ago).

[This message has been edited by dgolds (edited 04-24-2001).]