Hi, I am brand new to this -- both Marriott and the board. I stayed at a Residence Inn because they were fixing my home (71 days!). Thankfully the insurance co. payed me back, but I kept the points and Elite status. When I went to the Marriott Courtyard in Fairfax, VA I was told that there were no double suites available. I asked him to look again, and walked away investigating the lobby. When he moved back to the main desk he checked my into the upgraded suite. I guess that maybe having it on my reservation, and giving him the chance helped me this time.