Having not heard back for Marriott for 6 days, I emailed them again last night and got this reply today:
Dear bsb21:
Thank you for your additional message.
Your message has been forwarded to the team of associates who are currently researching
your concern with the Renaissance M Street Hotel. We appreciate your patience and will
contact you soon.
Your patronage and continuing goodwill are very important to us. If we can be of further
assistance, we invite you to reply to this email.
Thank you for choosing Marriott.
What the heck does it mean? Did they send my compaint back to the hotel or is someone at Marriott Cusotmer Service looking into it?