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Thread: New redemption levels plus a free night
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Old Oct 21, 2009 | 3:42 pm
  #57  
rhentze
 
Join Date: Mar 2005
Location: Orlando
Programs: Marriott Rewards Gold, Hhonors diamond, Delta platinum
Posts: 68
Originally Posted by HHonorsRepresentative
We are using a staged approach to sending emails to our members regarding the points increase. Not all emails regarding the free night have been sent to qualifying Diamond VIP members. This offer was extended our most elite Diamond VIP members based on their current level of commitment and longevity with the program.

Andrea (HHonors Representative)
Diamond member for 10 years based on stays and no free night.

Andrea, I assure you it would have been better had you said nothing. It is corporate responses like this that can undo the years of good will and special experiences that some of your properties have buit up with us, your previously most loyal customers.
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