Originally Posted by craz

1- I wasnt so concerned about your dismay about having to move your bags as I was at Your expecting the Hotel to send someone up to pack your bags for You. Unless its a service that either the Hotel or occuping a certain type of room has as its benefits, but I know most Hotels that do offer 'Butler Service' its usually from paying $$ for the Room and not from simply having gotten that type of room assigned.

2- why was it 24k, the PLM is a Cat5 which is 12k?

still no reason for the Hotel to have dropped the ball as they did, but if I have a number of Special Requests and I usually stay in a certain Hotel, then thats where Id be found, its hard for a Hotel to get it Right on the SRs teh 1st time around.