Join Date: Dec 2003
Location: Pasadena,Ca.,US.
Programs: AA, Delta, United, SPG plat, Hyatt dia
Posts: 7,140
This would have been a perfect case for face to face at the front desk and not leaving till you get a suitable resolution.
Having written that however something about this just does not smell right(hee hee)and I am thinking there is something being left out.