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Thread: Lounge access - Quick question - arriving in CW, onward in ET
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Old Oct 21, 2009, 2:35 am
  #10  
matthewuk
 
Join Date: Jan 2001
Location: UK
Posts: 2,483
Originally Posted by MarkLHR
Well, the lounge dragon denied entry on the day in question. Unfortunately my friend could not argue the toss as he's not a fluent english speaker. However, an email is on its way to BAEC so will report back as to the outcome shortly. Lounge staff should be identifiable and be reminded of entry entitlements.
I know it's too late now and a bit 'after the event' but I do think an email to customer services in order. I was assured by them that 'everyone is trained now' but it seems not.
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