Yesterday I did as I always do, I go to the web and book a room at the Marriott Pittsburgh Airport via the Marriott website. I then call and add an additional room to the reservation. (Marriott is the only major chain that does not allow for multiple room reservation via the web, arg!!)

After 3 different people and 30 minutes of time, I am informed that I reserved a "deposit reservation" (becuase I had the audacity to use a AAA discount!). Never mind that you have to pull up the rate rules to see this little tidbit of information. They had to set up an entirely separate reservation and could not tell me if the "deposit" was refundable or not. "You need to contact the hotel directly" I was told.

Is it just me, or is the Marriott web site just terrible? You cannot book multiple rooms, you have to really work the srceens to see all of the room rates and options, and last, the system will not tell you of your requests (non smoking, king, etc.) until you finish the reservation!)

I sent a note to their webmaster, but are others having the same difficulty I am?