Just to add a story to this thread, last Sunday I was seeing my wife off on a flight to Edmonton. We were in the Winnipeg MLL when Sally realised she had left her pain killers at home (she had a bad back), the agent on the desk overheard our conversation and offered some of her own pills (she buys them from the states) that were especially for back pain. Thats customer services, over and above the normal.

Stewart
Still looking on the bright side of life!!!