FlyerTalk Forums - View Single Post - Excellence in Service from Lounge Agent

Nov 19, 2000 | 7:37 am

#1

BlondeBomber

Original Member

Join Date: May 1998

Location: Canada

Programs: AC SE 2MM, HH Dd, Bonvoy G; IC S; AA; DL

Posts: 14,496

Excellence in Service from Lounge Agent

My generally good experience with AC's staff was topped yet again by an excellent experience.

On Thursday, I had left my sweater in the MLL in YYC. It was too late once I was on the plane to go all the way back to the lounge so I left a note with the gate agent that I would pick it up on the way back.

They couldn't find it when I came back through but promised to call when it did show up.

The Airport agent phoned last night and said she will deliver it TO MY HOME today.

I say this is way beyond the call of duty but was most appreciated.

------------------
------------------
BlondeBomber's Star Alliance Gold Comparison Chart 2000: http://members.home.net/deercroft/starall00.html

Dorian's Star Alliance RTW Price Chart: http://www.informationlab.com/rtw.htm

Reply