Thanks for all your postings recently everyone! You have really kept us busy in the last couple of weeks and a lot of people here at Delta have been watching a number of topics and comments here on FlyerTalk. Before I begin with our most recent update we would like to acknowledge the topic moderators
Canarsie,
slippahs,
thezipper,
obscure2k,
RSSrsvp, and
xyzzy for forwarding some of the issues that seem to be getting the most conversation lately. They each pulled together a list of their observations and sent them to us so we could address many of them here for all to read. (Please don’t forget to thank them for their tireless efforts.) Now on to the update….
If there is a WorldPerks number in one’s reservation prior to the system merger, will the miles post correctly? Is there anything that I need to do?
We want to be very clear on this: there is nothing that you need to do. We cannot say this in stronger or simpler terms. From the start, we wanted this process to be simple for customers. For whatever reason, we continue to see comments, questions, etc. asking about this particular issue. There had been a few very limited issues with combining linked accounts, but because we had some great teams in Atlanta and Eagan working around the clock we are happy to report that these have been fixed and all miles should now be posting to your SkyMiles account.
Flights can still be booked and purchased at www.nwa.com using one’s WorldPerks account number. Should people do this?
You can use either delta.com or nwa.com to make reservations with your SkyMiles number (or WorldPerks number) at any time. While your WorldPerks number will still work, we encourage you to consider your SkyMiles account as the primary number that you include in all of your future travel.
Northwest had a Platinum guarantee upgrade program: get the upgrade or get 1,000 miles. Is this going away? If so when?
This was a WorldPerks promotion - not an Elite benefit. When the WorldPerks program ended effective Oct. 1, all WorldPerks promotions, along with the program’s terms and conditions ended.
Several domestic flights seems to be showing up as “Not Eligible” for upgrade, even though the aircraft type does have First Class or, for transcontinental flights, Business Elite. Is this a system glitch?
We’re glad to report that a fix recently went in to correct the issue. The issue was only a temporary one, but we want to take the chance to point out that while we may not directly respond here to an issue, we ARE watching and taking action.
Some people recently crossed the “next level” threshold — for example, went from Gold to Platinum on the WorldPerks side — but got a Welcome kit for the lower level. Can you explain this?
We explain this situation in the SkyMiles credentials that were recently sent out. Mostly, this was a matter of timing. The data file had to be pulled on 9/1 a full month prior to the SkyMiles/WorldPerks integration in order for us to get these welcome kits in the hands of the customers right after Oct 1. For members where this situation applies, you can expect to see your new, updated credentials which reflect your correct tier sometime in the next 2-4 weeks.
What is the difference between WorldPerks Lifetime miles and Delta Million Miler Miles? How were the Million Miler Miles calculated in the process of combining the two?
WorldPerks Lifetime miles – the information that was displayed on nwa.com previously – counted every mile earned since enrollment in the program, including miles earned from partners, etc. The WorldPerks program did not use this counter to determine Million Air status, but rather the number miles actually flown (commonly referred to as BIS miles here) that was not visible to customers. The point of the Million Miler program is to reward customers who have TRAVELED with us. When we combined WorldPerks and SkyMiles accounts, the EQMs and MQMs (which is the same criteria SkyMiles uses to determine MM status) were consolidated. If the balance resulted in a new MM threshold, a Million Mile credential will be sent to members over the next couple of weeks. WorldPerks members who previously had Million Air status will also receive Million Mile credentials in the next few weeks.
That's it for this update...we'll continue to watch for your questions and provide information as soon as we can, but remember that we want to get you the
right answer not just
any answer so your patience is appreciated.
SkyMilesInsider