It looks like that in these times people with more money than time are looking for free assistance to find smart ways in redeeming their points/miles. Here is one letter published in issue 11/09 (page 22) of „Condé Nast Traveler”:
After reading Wendy Perrin’s oft-repeated praise of frequent-flier expert Gary Leff on The Perrin Post *), contacted him regarding my upcoming European itinerary. Gary was incredible – he knew every carrier, every seat, every nuance. He handled everything, and we saved money by using our American Express points to book business-class flights.
Mickey Altman
Aventura, Florida
*) These compilations from Condé Nast’s Consumer Editor are nothing special for members of this community.