Au contraire, I actually like the paper award certificate better than electronic. Why? I have, in the past, used the cert as a gift for other people and it sure makes a great gift everyone appreciate. Try THAT with the electronic version; which means the account holder (gifter) always have to get involved when the giftee is ready to make the reservation, OR the giftee need to have a reservation in advance. For me, I prefer handing off the certificate to someone else and let them deal with their schedule themselves.

Marriott is the only company that still have paper upgrade; I used to be able to do the same with the Hyatt but..not anymore.

I would only change my mind about the electronic cert if someone can come up with a good (and proper) way to gift them to someone else.

Thx
Jamester