This was in the old "gold" days, I should have been clear about that. I was not eligible for lounge access but when I made my reservation I asked about concierge level rooms and was told for $10 more I could have one. When I checked in I was shown to a room not on the concierge level. I immediately called the desk and complained about this out and they said none were available. I pointed out that they had charged me the extra, though, and all of a sudden they found me a room. They sent a bell man up to the room with a new key and I moved to the concierge level. I had to then insist he go back down and get me a lounge key. That's the story--no sneaking in--just standing up for my rights.