Originally Posted by
jsfr
But now, I have had three unusally pleasant experiences in a row last week - is it a coincidence, or have they decided that maybe customers are important after all?
I've noticed slight improvements too. Maybe it's just luck, but apart from a an op-up from a cheapo Y fare to C at the boarding gate (C and not Tempo Challenge, although there were several free places in the latter) in a LIS-CDG flight, AF crew members seem friendlier and more attentive to pax status'.
Additionally, in that flight, I was the only C pax with status. All the other pax were asked whether they wanted to become FB members, explained the basic rules of the programme and handed in a form to fill in.