Originally Posted by
TheMan
In all actuality you sound a little like a weenie. If I had been slighted, and you are SURE that you have been slighted(although you don't sound completely believable), I would not hesitate in asking for EVERYTHING back, money, points AND bonus points for the inconvenience. How do they replace the time that you lost and the uncomfortable, stressful situation that they put you in? I personally have found that all foreign properties treat me better than properties in the US, although the US treatment isn't bad, and when you are handling yourself professionally and respectfully you get what you want, normally. If that doesn't work just keep going up the chain until you get satisfaction.
Well Mr. "WeenieMan," I would say that you are full of hot gas! I am quite sure that Emanon was treated exactly as he described, and he is totally believable. For similar circumstances, though other hotels, please take a look at my posting on this thread, #112. I promise you that when a hotel manager in Asia "gets his back up," he becomes inflexible, and insufferable. Since in this case I intervened on Emanon's behalf, I can assure you that this situation happened exactly as he described it. As far as asking for EVERYTHING back, Emanon didn't ask for that before, and he would not have gotten it, but considering how the hotel has acted since the matter was supposedly "settled" causing Emanon to have to dive back into the problem again, I would advise Emanon to ask for everything back and more, and have sent him a message to contact me so I can tell him how to go about doing exactly that.
PS. A word of warning to everyone, in pursuing compensation in the future, the value of Marriott Rewards points have become SERIOUSLY DILUTED, since there is no longer any REAL discount offered for longer stays. For example, it used to be that there were 7 hotel classes, and a one day stay at a class 7 (not exact) might be 35,000, two days 65,000, three days 90,000, four days 110,000, five days 125,000, six days 135,000, and one week 140,000. Now there are 8 hotel classes, and all days are the same cost, so a class 7 hotel would now be one day 35,000, two days 70,000, three days 105,000, four days 140,000, fifth day free, six days 175,000, seven days 210,000. So, an offer of compensation of 25,000 points does not go nearly as far as it used to, for whatever it's worth. For any problems serious enough to necessitate a call to Mr. Marriott's Office from now on, I would be asking for a minimum of 50,000 points, and when there are minor problems when hotels just offer 5,000 points, just to try and make a problem go away, such as HSIA not working for many hours, or housekeeping not servicing your room, 5,000 points is meaningless, up it to 10,000 or 15,000, and tell them why. Just a word to the wise....