I have stayed at the JW and Phuket Beach Club 9 times in the past few years, which included a group of 23 (and the Royal Suite) for my 50th birthday celebration.

I read this epic thread with interest and sympathy, but the posters who say they are considering not staying at these properties because of this ONE guests complaint (however serious the guest thinks it is!) should think again. You will bne missing out on one of the best Marriotts in the World.

I have had nothing but superb customer service at these properties, and that is right from Housekeeping up to General Manager and Food and Bev Managers. The location is second to none, the facilities are wonderful, and well maintained, and the staff without exception (as far as I am concerned) are wonderful.

Only once have I ever had a small issue at the Hotel, I contacted the front desk and it was dealt with straight away, and with charm.

I will be continuing to visit on a regular basis