Reservation but no room available !
Hi,
yesterday, July 25th, I arrived at 1O:00 p.m. at the Marriott Chicago, Oak Brook, IL and wanted to check-in. But the agent told me that they have no room for me. But I had a reservation. The reason for not having a room was that a group of people stayed longer and Marriott didn't want to kick them out.
What is then a reservation worth ? Who has the right to the room ? Has anybody any same experience ?
End of the story : Free night at the nearby Double Tree Suites, one free long distance call and 5000 Marriott miles.