Hi folks,
I just returned from the Renaissance M street hotel in DC. It's a teribble hotel!
After making my reservation on Priceline, I called Marriott Rewards and had my membership number attached to the reservation. As previously discussed on FT, if your membership number is attached to a reservation, you should be getting all benefits for your status level.
At check-in, I was told that I could not have a room with two beds (I was traveling with my mother), because the reservation was made on Priceline. After, I said that I wanted to invoke the Bed Type Guarantee, I was given the same Priceline excuse. No apology for the situation or even an offer to move me to a two bed room on 2nd or 3rd night of my stay!
Anyways, I called Marriott and was given the same story, so in the end I believed it.
However, now that I have read Marriott Rewards T & C's I see this:
In order to qualify for the Guarantee, the member's Marriott Rewards number, Elite status, and bed type preferences must be included with the reservation. Reservations made through meeting planners, travel agents, wholesalers or other third party sources must include this information in order to be included in the Guarantee.
So, it appears that if you get them to attach your membership number to your reservations, they cannot use the Priceline excuse?
Am I correct?
P.S. I want to pursue this with Marriott, as this is the most pathetic 4-star hotel that I have stayed at. Ate at the restaurant twice, got the wrong order the first time and had to flag down the waitress for refills both times. Breakfast in the restaurant was a joke, no hostess, dirty tables, and no refills on juice/cofee ever! This hotel really sucked!
