Hi everyone. I wanted to share this with you. I just flew CDG-BCN-CDG in Y and I'm FB plat. On CDG-BCN, the flight was an A321 packed in Y, almost empty in Tempo Challenge (may be 5 or 6 pax in 6 or 7 rows) and quite well filled in C. The crew has been really great. One FA followed a few minutes after by the chief purser came to greet me and told me that they were very pleased to have me on board as a valuable customer and that I don't have to hesitate if I have anything to say. Service was simple as it was outside of meal time but very professional (a FA came after the service to ask me if I wanted something else ) So I thought that I may have an opportunity to discuss with them and tell them what's going wrong at AF right now, in my opinion. So I joined the FA who offered me this opportunity and the chief purser came also immediately to participate to the discussion. I said that I still trust AF but that I felt that they were going in a very hazardous direction. I emphasized mainly the so-called improvements of FB april's fool and the sardine can seating in the B777 and saying that they really need AF management understand that they are making very big mistakes on a customer point of view. Our discussion lasted about 15 min They felt very interested & concerned. They thanked me and promised that they will report our discussion. Yesterday (so just a few days after this flight), I received a letter from AF customer service. In summary, this letter says that the crew reported them our conversation and that they are thanking me for my remarks which they will do their best to take them into account to improve their service. Regarding FB, they say that they regret that the recent changes were disappointing me and that my remarks have been forwarded to the appropriate people.

So, we'll see if it will be useful but it was worth to try and in any case, this crew was a great one and I had an excellent flight thanks to them.