FlyerTalk Forums - View Single Post - Article on AP collectors losing all their miles because of an inactive account
Old Oct 17, 2009 | 2:57 am
  #30  
yyzgigi
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Join Date: Dec 2004
Location: YYZ
Programs: AC SE 2MM, Hyatt Globalist, Bonvoy LT Platinum
Posts: 3,624
Originally Posted by speaker
Just out of curiosity, have you tried contacting an AP agent to to obtain your exact balance of points expiring in 2013? Or would the expectation that their IT system would allow agents to access that information too much to ask from AP?
Good luck with that. They have no idea. Last time I checked they said that they would have to go back and do all the of the investigation manually. They have yet to build the system to make it a reality. Given their success on building an award search engine, I'd have to assume that it may be an idle threat.

In the mean time I have a spreadsheet that tracks monthly earnings and redemption so that I will know my own aging. The good news is that I currently run about a 1-2 year cycle time and the slow killing of IKK put a good reset on most of my points on February 28, 2009.
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