I have an itinerary on hold that shows up at 145,000 points to redeem. However, every phone rep I've talked to (4 so far) says the itinerary is priced at 295,000 miles. None of them will make changes to it because they say it will mess up the pricing that I'm seeing.

DeltaWebDev, if you want the reference number, I'd be more than happy to PM it to you.