Are those "free room certificates" good at any property? The thought of spending two days of my own time at the Akron Courtyard is a thought I would rather not have.

So I guess the "specific room type requested will be provided when available" means absolutely nothing. -Of course- they're going to TRY to put every guest in the room they asked for. So what? I can understand your compensation for bumping, but how is the above line a "benefit"?

I still think that if you are elite and order a specific room (say, a suite) you should get it. If I was throwing a corporate function in that suite and they backed out I would definitely demand compensation.

Or, what prevents an unscrupulous franchisee to oversell suites at $110, and then "offer" you a room for $90 when they tell you they don't have one? That was how they got me - I came for a cheap suite, and they stuck me in a bunker half that size for almost the same price.

[This message has been edited by Tino (edited 06-13-2000).]