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Old Jun 13, 2000 | 7:20 am
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Tino
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FAQ : Marriott "The Ultimate Reservation Guarantee" (pre-Bonvoy)

The Ultimate Reservation Guarantee: To claim, the confirmation number for a reservation guaranteed with a major credit card must be presented, and the Marriott Rewards membership number must appear as part of the reservation. The specific room type requested will be provided when available, but not guaranteed. If a room cannot be provided, the hotel will pay for your stay at a nearby comparable hotel and the member will be reimbursed for the inconvenience. Compensation varies by lodging brand (see below):

For Marriott Hotels, Resorts and Suites; Renaissance Hotels Resorts and Suites and Marriott Conference Centers: Alternative accommodations, plus $200 and 2 free room certificates to guest.

For Courtyard, Fairfield Inn, SpringHill Suites, Residence Inn and TownePlace Suites: Alternative accommodations, plus $100. (Platinum members also receive 2 free room certificates)

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What does this mean:
"The specific room type requested will be provided when available, but not guaranteed."

I am currently staying at a very poorly-managed Courtyard that is consistently overbooked and rarely get the room that was requested. For example, I often request suites for meetings, but then get bumped down to a queen room (worthless). Is there any recourse, or it this just feel-good legalese?
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