Originally Posted by
VanMan
Starwood Lurker II, if the online SPG.com system shows an eligible suite is available, then it is either: immediately bookable (by a paying guest) or available as a Platinum upgrade.
Is my logic flawed?
Hi VanMan,
Bookable: Yes
Available for upgrade: depends.
There are other avenues to make a reservation, CCC and at the property itself. If reservations sort of happen from all three avenues around the same time, it may not be reflected immediately. IMO, this would be one of the reasons guests are turned/walked away because a property might be overbooked.
Another important point to share would be properties might have individual arrangements on their inventories, i.e. the number of suites available for sale may not equate to that available for upgrades.
[email protected]
Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd