In all actuality you sound a little like a weenie. If I had been slighted, and you are SURE that you have been slighted(although you don't sound completely believable), I would not hesitate in asking for EVERYTHING back, money, points AND bonus points for the inconvenience. How do they replace the time that you lost and the uncomfortable, stressful situation that they put you in? I personally have found that all foreign properties treat me better than properties in the US, although the US treatment isn't bad, and when you are handling yourself professionally and respectfully you get what you want, normally. If that doesn't work just keep going up the chain until you get satisfaction.