Scheduling
SEA AUS in AUG
SEA-IAH in Oct
SEA-ATL later in Oct
PDX-ORD
OAK-KOA/OGG
Now for Q&A's
Jean- is it possible to pull up a schedule - put a link to flight status on schedule page to on-time page...
Redesigning myaccount experience right now...
ANC-JNU long day - can get shorter date for that segment...
Most complex part of schedule
Every time one move happens... takes away from another destination... very rigid and can't move schedule an hour or two... tough one... sorry....
BR questions... Expanded Hours... potentially opening a new one in C in SEA too...
3 years ago did a test... not justified - liquor costs went thru the roof! (laughing)
If we do another test it will be in the summer... got feedback in PDX BR... tested an hour earlier, and it stuck...
SEA room most used 35-40K a month in that room... maybe we can add furniture- didn't work well...
Started looking at converting space at the end of C upstairs into a second room... now that were loooking at our growth... will be opening
United room in basement really dumb
Flagship room in N concourse on top ^
only place in SeaTac that can grow... can expand it out and add more gates...
Delta codeshares from ORD...
Some things we can look at on websites... try to cover big ones...
Codeshare allows actual AS F#
Also has to do with other contracts with other airlines
has to do with balancing act with DL & AA...
Trying to keep everyone happy... MP can earn miles on all those itins
Big thank you for MVPG recognition on-board -50% of time and improving... and upgrades to F based on fares vs. booktimes...
Full mileage on AS50 for MVPG's...
Thanks for feedback for main cabin MVPG's... good to hear its really appreciated-
awkward if people moved seats or long list of MVPG's on a flight... working thru it...
AS50 issue- lots of changes to the program- money & miles, really expensive for us- could save 6 million by not offering miles on it... 12 hours later we heard different...
Didn't realize MVPG's use them a lot and then MVPG's would not qualify again... have been discussions for higher fares= more miles...
Lots of discussions internally... under lots of pressure to keep it the way it is, don't think they'll go back to old way...
Booked ticket to CUN- downgrading MVPG on ANC-SEA- what happened?
Number of situations where you can be confirmed F, and downgraded to coach...
Biggest issue 4 rows to 3 of F...
Operational issues can occur...
Most common is equipment change...
Call MVPG desk... worst situation... see U class, confirm F class - shell out a couple hundred for F... 2 weeks later in Y
call gold desk and they'll make it right
Challenge up here in Alaska with Volcanoes and weather- stuck in SEA... knew more about it then crews thanks to twitter
Kept bag overnight... did not make it back to ANC...
Mt. Redoubt put Twitter to Critical Mass...
Baggage discussion...