Hmm... Lifetime MVPGs get a 73H model with their name on it
Schedule on timeness
Focus was training and people
90% on time in Sept
5 months #1 with relevant competitors
People and procedures in place
Wonderful it wored in Sept
Upgrade Process
Upgrade to F one of best bennies
Want 100% buy F
If you buy Value & above, significantly improves your upgrade chances
Once if you buy the qualifying fare and U is avail = upgrade, once we get to 36 hrs out, put qualifying fare into F class...
Started a month ago
Once checkin happens lots of things can happen
Platinum
Looking at closely
28,000 MVPG's
True there is a segment that flies more and spends more
want to recognize top 10% of MVPG's... might be public or under the radar - noting to announce today
Golds are our very best customers
Airline Partners
DL- elite bennies on NW will convert to DL
Excited to have everything with DL but disappointed to take so long... have full recip lounge access
Priority boarding with MVPG card worldwide and Medallion First Class checkin
Automated in December...
If you are on DL and not doing it, let AS know and they'll let DL know
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Better seating-
Before end of year- waiting for technological link
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Upgrades
Some hands went up to getting NW upgrades
Looking at March for upgrades on DL
DL tends to have bigger F cabins, etc...
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Launch in First Quarter- trying...
Iceland Air... replaced SAS...
May be fastest way from Alaska...
Dessert issued :d
Chocolate cream thing
Kenmore Air also
Lots of float traffic
Award levels reasonable- might be 10K RT... ^
Alaskaair.com
Mobile site by end of year
talking with vendors
Blackberry & ipod apps
Secured Flight
collect info
populated now from your MyAccount profile ^
ewallet
Almost complete...
By end of year- house residual value of any unused or partially used tickets
Can deposit in someone else's e-wallet too
Airport screens with upgrade/standby lists
Right now have paper print out
Rolled out in First Quarter in ANC, LAX, PDX and LAX
Updated Res...
easier to do reissues over phone/internet
Wifi
testing row 44
Went extemely well
working on a license for 73H certification and fit
commitment is to have internet on plane at end of 2010 fleetwide
Northern Alaska has issues...
Then will look at dig-e-player
current generation has none - but might be in future ones...
Food
Basket service retired...
Great idea- didn't turn out...
Replaced with individual meals and snacks
reviewing long-haul flight meals right now...
Oh- BR
If you want to come back -if you renew you get 13 months for the price of 12
Doing special event in ANC... Orso & Eric Dunham ... one of best winemakers
Can get a pass back for tonight
Expression of Thanks
Means a tremendous amount- only comes from MVPG... recognized in front of peers, entered into contests, etc
Now to Mike for scheduling....