Originally Posted by
bspraetz
1. Has anyone else experienced this recently? (AAdvantage customer service doesn't have a clue and told me to ask at the airport next time it happens)
2. Does you full name appear on the display after scanning your card?
I've encountered the same problems recently with kiosk check-in, though not at every location (e.g. problems in STL but not CMH). My full name has never appeared, just "Fm Last" like the OP.
Additionally, I find that I can no longer check-in via mobile.aa.com. The full html site is no problem however.