Kiosk Check-In Problem with AAdvantage Card
On my last trip the self check-in kiosk was unable to locate my itinerary after scanning in my AAdvantage card. I had to manually enter my flght info on the outbound, but just my first name on the return. I think this has something to do with the fact that my full name has never shown on the kiosk after scanning my card. It always displays 'Fm Last' (F being first initial, m being middle initial and last being last name). This has always worked OK in the past. My theory is that this may have something to so with the new Secure Flight rules (name not matching).
I have two questions.
1. Has anyone else experienced this recently? (AAdvantage customer service doesn't have a clue and told me to ask at the airport next time it happens)
2. Does you full name appear on the display after scanning your card?