i agree with all of the comments here - especially the comment re: Concierge Lounge. I especially resent the Lounges being closed on the weekends - particularly in airport hotels. some of them are not even open on Sun. nights anymore.

Other areas of improvement include:
1. Special unlisted # for Platinum Marquis members. sometimes i am on hold for 10 minutes trying to reserve a room.
2. The capacity controls should be reduced, especially for Platinum members.
3. Account postings should be accurate and timely.

MARRIOTT - ARE YOU LISTENING?

I agree with above individuals.