I posted earlier this week about my CA trip & how impressed I am with the consistency and quality of these properties. The rooms are spacious, clean & comfortable.

I had 3 Marriott stays last week, 2 C'yards and 1 Residence Inn. All were excellent, with pleasant front desk people. At the RI, they had only been open for 3 weeks, and at check-out asked how my room was, if there was anything they could do better, and to please let them know if there was anything else that might make them a better property.

At the C'yard in LGB, I was given a card from the Front Desk Mgr. with her Ext. and told if there was anything I needed, to please call.
On the back of her card it stated I am empowered to make your stay as comfortable as possible. We want your visit here to be a 'perfect 10'.

And to top it all off, received a handwritten postcard in today's mail from the C'yard in Marina Del Rey that said:

Dear Mr. Rutley,
We hope that you had a pleasant stay with us. Looking forward to serve you on your next visit to the Marina Del Rey area.
Warm regards,
Marina Del Rey Courtyard Staff

And, I only paid .50 per local call & no per minute charges at any of these properties.

PS - Also got a survey from JD Power & Assoc./Starwood for my trip 2 weeks ago when I stayed in the Sheraton in Edison, NJ. Took the opportunity to let them know the PHONE CHARGE issue will keep me from staying at many of their properties in the future.