I'm going to Cincy in September for a wedding, and I'm staying at the Hyatt. In addition to my girlfriend, another friend of mine will be staying with me, so I sent the hotel a fax asking if we could get a King room with a sleeper sofa (which most Hyatt's don't have, which is why I asked) or if I could get a rate that I could upgrade using a suite upgrade, because the web is only showing discount rates and you're supposed to pay standard rates.

Anyway, I got a call from their Reservations/Revenue Manager who was very helpful and booked me in at the discounted rate of $119/night into a suite using the suite upgrade coupon, so I was very happy. To top it off I got a call the next day from a manager asking if the fax had been taken care of.

Needless to say, if the service I get from the staff once I am there is anything close to what I've received just making this reservation I will be quite happy!

I'll let you all know how it is once I actually stay there, but things are looking good so far!